3/7/2023 0 Comments Callcenter specialist![]() ![]() ![]() Support on-boarding and knowledge transfer by educating peers/new hires Own self-development through PPA process, monthly 1:1 touchbase meetings (minimum frequency), Talent Profile update, and planning professional developmental goals to increase functional expertise Meet or exceed all customer, technical, dashboard, and operational performance/quality standards Perform daily transportation procedures/operations and execute against documented project plans and service level agreementsĪct as immediate point-of-contact for issue identification/resolution and escalate as appropriate Pro-actively educate and respond to stakeholders and service partners with accurate and timely detail performance expectations for external providers are clearly communicated, reinforced, measured and met Utilize in-depth knowledge of transportation processes to ensure decision-making positively impacts performance and incorporate insights from industry and customers in decision-makingĬommunicate critical information to internal and external partners in clear, concise, and professional mannerĮnsure Gap Inc. Partner with leadership on additional duties, cross-functional support needs and projects as requestedĪlign daily decision-making and individual performance goals with business strategy and operating planĬommunicate opportunities to maintain/improve service and minimize costs in support of departmental budgetĬomplete basic cost analysis to support business decisionsĭemonstrate technical/functional skills and knowledge to meet performance expectationsĬonduct root-cause analysis on key business issues for issue resolution and to take appropriate resolution action to prevent future occurrence and deliver work outputs that meet the needs of targeted customers Meet or exceed all customer, technical, dashboard and operational performance/quality standards Serve as an frontline point of contact for operational/project-related issues Support Brand-specific initiatives and programs ![]() Support team goals aligned with business vision/operating plan Accurately communicate service and support improvement opportunities to the Operations Teams management, DCs, Third Party Providers, and Corporate Planning and Communications groupsĮnsure communication of all delivery changes and/or updates to all field, distribution, and planning personnelĪssist Transportation Management on key projects by providing support and analysis as needed or requested ![]()
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